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Your privacy is important to us, and we respect the trust you instill in us when you share your information with us. We obviously collect information you give us for reasons associated with the booking processes for our service, and we also collect information in the background in order to give us a better overview of how people interact with us online. Here you can find all the information we have regarding data we collect on you whilst on our website.

 

Real Support Data privacy statement

For our platform www.real-support.com Real Support, the protection and confidentiality of your data is of particular importance. The collection and use of your personal data takes place exclusively within the data protection law. With this privacy policy, we inform you about which personal data collects and for what purpose the data is used.

Business address-

Real Support

Feruj Ahammed

Janusz-Korczak-Str. 22

12627 berlin.

Real Support takes the privacy of visitors to the platform very seriously. Please read this privacy policy carefully. We have described scope and purpose of the collection, processing and use of personal data of persons who wishing to use the platform to book a service or provide the service offered in the platform.

You can save and print this privacy policy via your browser. If you have any further questions regarding the handling personal data, please contact us via email info@real-support.eu

Overview of the contents of this Privacy Policy

* Privacy Policy for Users/Clients

* Privacy Policy for service Partners

* Privacy policy of all visitors to the platform

* Use of data transfer

* Information and cancellation

Privacy Policy for Data collection and Use from Users/Clients:

If you book any services as a user on our platform www.real-support.com , Real Support will collect your following personal data and information.

  1. First name

  2. last name

  3. e-mail address

  4. telephone number

  5. Street and No.

  6. zip code, city

  7. Type and booked services and additional services (such as cleaning products, helper, special cleaning etc.) as well as the booking duration; Information on whether the service is to be provided once or repeatedly; Time of creation and update of a user profile.

  8. Payment method. As Real Support is working together with “Stripe” (https://stripe.com/de) to collect the payment through Credit card or payment through IBEAN. We are not collect or save any data for this purpose. Please read the privacy policy from the Stripe www.stripe.com/de/privacy for further information about your data collection and use.

In order to completing your booking, REAL SUPPORT will also collect the optional information, if any Notes provided by you. REAL SUPPORT transmits the user profile data, booking data and additional information to Service Partner for providing services. Because of they need to know the information in order to provide the service by user/Clients demand.

Placement of Booking, you conclude a contract for services (provide in the platform) between you and Service partner, REAL SUPPORT processes and uses your user profile data. The user profile data will be used by REAL SUPPORT for the booking support, processing, billing and aftercare of the respective booked service, as well as contracts including further actions such as billing, credit, complaint, cancellations, etc. and stored in the respective user profile. In addition, REAL SUPPORT uses the user profile data, in particular the telephone number and Email, to send notification for reminder about the upcoming order/booking.

Furthermore, REAL SUPPORT uses your booking data for billing the services provided by the partner and any necessary support as well as for the settlement of the commission from REAL SUPPORT to the Service partner.

If you use our Platform to assess the performance of services provided, REAL SUPPORT will collect, process and use the information you provide for the purposes of presentation on the Platform. In addition, REAL SUPPORT will save the services you have provided/used, as well as any services offered to you by service partner. For example, a generated invoice in your user profile in order to provide you with access to this information in later date.

If you have interested to REAL SUPPORT's promotional approach (such as newsletters), REAL SUPPORT will collect, process and use your user profile data, booking data and additional information user profile in order to provide you with interesting information on additional services. You can disable this option at any time by sending an e-mail to info@real-support.eu

You can also change your additional information and user profile information at any time in your user profile. If you want to delete your user profile from the platform, you can send us email. In addition, if you do not used REAL SUPPORT’s platform for service up to 24 months, your profile and all data shall remove from our platform. You will no longer be able to see any information or activity about past after this period.

Privacy Policy for Data collection and use from Service Partner:

When you log in to the Platform as a Service Partner, REAL SUPPORT collects, and processes and uses the following information from you in order to initiate and, if necessary, conclude a cooperation agreement with you to broker your household services:

  1. First name

  2. Last name

  3. e-mail address

  4. Street Address and No.

  5. Zip code and city

  6. Profile Picture

  7. Mobile no.

  8. Information about trade license.

  9. Date of birth

  10. ID/Passport copy

  11. Tax id number

  12. Identifikation-Nummer

information about currently working and in which service areas and Experience in the service industry. Information about available means of transport if any, information on the existence of a work permit. A police certificate of good conduct, your bank account and your language skills of the German language, information about your possible area of interested to work.

All necessary information needed in order to become an active service partner in Real Support platform. Any missing of the information described is not considered as an active service partner. In addition, any inactive service partner’s data we stored up to 6 months maximum. Within this period failed to complete all information, your data will be delete form our database.

REAL SUPPORT stores your profile data and information in an accessible profile for service partner that REAL SUPPORT generates as part of its billing-related activities. If you want to delete your profile from the platform, you can email us to info@real-support.eu

REAL SUPPORT uses the profile data for service partner for the fulfilment, processing and billing of the respectively booked service as well as contracts including further actions such as billing, credit note, complaint, cancellations etc. and stored in the respective profile.

In addition, REAL SUPPORT uses the profile data of the cleaning staff, in particular the telephone number, email to send notification and reminder about the upcoming events/work.

Data privacy declaration for all visitors to the platform:

REAL SUPPORT uses cookies (text files that are stored on your computer and allow an analysis of the use of the platform) to recognize returning visitors and to improve the usability of www.real-support.eu Cookies do not contain any personal information. A session ID that is meaningless to anyone other than REAL SUPPORT. These data do not allow any conclusions about your identity.

Google analytic

The platform uses Google Analytics, a web analytics service provided by Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google uses cookies. The resulting information is transmitted to a Google server in the US and stored there. The IP address of your device will be shortened by Google within the Member States of the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Google uses the information obtained through Google Analytics to evaluate the use of the Platform on our behalf, to compile reports on activities on the Platform, and to provide us with other platform and Internet-related services to us. Not merge the IP address provided by Google Analytics as part of Google Analytics with other Google data. You can prevent the storage of cookies on your device by setting your browser accordingly. You can also install a deactivation add-on on your computer to prevent the use of Google Analytics

Social Plugins

REAL SUPPORT uses so-called social plugins as listed below:

  • Facebook

REAL SUPPORT also uses Facebook page www.facebook.com/RealSupport.eu social network operated by Facebook.com (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA operates facebook.com). The button is marked with the "Facebook" logo, once you have activated this by clicking on this button; it establishes a direct connection with Facebook via your browser to Facebook. The URL of the REAL SUPPORT page containing in the button. If you are login to Facebook at the same time, the visit to www.facebook.com/RealSupport.eu and all your connection with the plugins can be assigned to your user account on Facebook and saved by Facebook, processed or used. Facebook experiences your IP address, which cannot be ruled out even if you do not have a Facebook profile at all. In certain cases, Facebook also tries to save a cookie on your hard drive. You can prevent the storage of this cookie by the settings of your browser. For the purpose and scope of data collection, as well as the processing and use of data by Facebook, we refer to the Facebook Privacy Policy- www.facebook.com/policy.php There you will also find an overview of the settings options in your personal Facebook profile for the protection of your privacy and your rights. Logging out of Facebook prevents the assignment of data to the Facebook profile.

  • Twitter buttons

REAL SUPPORT also uses Twitter buttons for our page www.twitter.com/RealSupport2017 from twitter.com to redirect you to our latest activity in twitter, which operated by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). The button is marked with the "Twitter" logo. By clicking this button, it will redirect you to servers of Twitter. If the visitor of the respective website is logged in at the time of his visit to Twitter, Twitter can assign the visit to the Twitter account of the user. If you click on the button all information, is transfer by the browser directly to twitter and stored there.

The purpose and scope of the data collection and the further processing and use of the data by Twitter as well as the rights of the user and setting options for the protection of his privacy found in the privacy policy of Twitter www.twitter.com/privacy . You can change your privacy settings on Twitter in the Account Settings at any time by visiting www.twitter.com/settings/account .

  • Google Plus buttons “G+”

REAL SUPPORT also uses Google Plus social network operated by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). These plugins are recognizable by an Orange button with the sign "G+". The variants of the Google plus button can be viewed here: www.developers.google.com/+/web/badge , If you visit a page, on our platform, that includes such a button and you have activated the plug-in with a first click, your browser will be prompted to connect to Google. The G+ button is loaded into the website with direct communication between your browser and Google's servers. REAL SUPPORT has no influence on the content of the communication, possibly data such as time of the website call, your IP address and other personal data. Google will store this information. For information on the purpose and scope of data collection and the further processing and use of data by Google, as well as your rights and setting options for protecting your privacy, please see Google's Privacy Policy visit www.policies.google.com/privacy & www.policies.google.com/terms . Even if you do not have a public Google profile, there is still the possibility that Google will find and save your IP address by activating the button on our website.

Use of Data transfer:

If any unlawful use of the platform www.real-support.com or is required for legal action, personal data will be forward to the law enforcement authorities. In addition, if applicable, to third parties who have been harmed. A transfer may also take place if this serves to enforce the terms and conditions or other agreements. REAL SUPPORT is also required by law to provide information to certain public authorities upon request. These are law enforcement agencies, authorities prosecuting fines and the tax authorities.

From time to time, REAL SUPPORT relies on third party contractors and external service providers for the provision of the services, for example in the areas of advertising, processing payments and customer service. In such cases, information shall be pass on to these companies or individuals for further processing. The service providers may only use the data for the purposes specified by REAL SUPPORT accordance with privacy policy and German data protection laws.

Information and cancellation:

If your data is no longer required for the above purposes, it will be delete from our database. Some data might/must be keep for legal reasons, these are blocked and no longer accessible for the users or service partner. Only access by administration department of Real Support and can be used for legal reason if needed.

You are also entitled to receive information about REAL SUPPORT's personal data stored on request by sending email to info@real-support.eu . You also have the right to request the correction of incorrect personal data collected or stored by contacting us through email.

Cookies

Our website www.real-support.com uses cookies. Cookies do not harm your computer and do not contain malicious code. Cookies serve to make our site more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and created by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies cases or generally exclude and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

You can use this link https://tools.google.com/dlpage/gaoptout?hl=de to cookies opt out.

SSL Encryption

This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by changing the address line of the browser from “http: //” to “https: //” and the lock symbol in your browser line. If SSL encryption enabled, third parties cannot read the data you submit to us.